Assistance
Choose a topic, then use email or the available contact form.
LexiFr
Get help with LexiFr
Contact LexiFr support
LexiEN
LexiEN is in preparation
Contact us about LexiENSchools support
Help for teachers and organisations using LexiFr Schools.
Contact Schools supportBilling and subscriptions
Restore a LexiFr purchase, change a plan or cancel.
See billing FAQAccount deletion
How to delete your account and what it removes.
See account deletionPrivacy
Read the current draft policies for the site and apps.
See privacy informationFrequently asked questions
How do I restore a LexiFr purchase?
In LexiFr, open Settings and choose Restore purchases. The app checks the subscription linked to your Apple or Google account.
How do I change or cancel my subscription?
LexiFr subscriptions are managed by the App Store or Google Play. On iPhone or iPad: Settings → [your name] → Subscriptions. On Android: Google Play → profile icon → Payments & subscriptions → Subscriptions. Select LexiFr to change or cancel the plan. LexiEN is not publicly available and has no public subscription.
I cannot sign in. What should I do?
Use “Forgot password” on the sign-in screen. If that does not work, contact support so we can help you regain access.
Does LexiFr work offline?
LexiFr Premium includes offline review, with progress synchronised when a connection is available. LexiEN is still in preparation: no public offline availability is announced.
How do I contact support?
Use the contact route and mention LexiFr, the LexiEN project or LexiFr Schools in your message.